How can I get clients to submit testimonials?
Posted by on 05 May 2012 06:03 PM

You can send your clients customized emails requesting they complete testimonials. There are two options:

  • Manually choose to send a request email right from the appointment details screen by selecting the “Request Testimonial” button.

  • Send automated requests to clients after they have attended X number of appointments. To setup automated requests, go to Marketing / Testimonials / Settings and set the value. Note: A blank or “0” zero value will disable this feature.

Testimonials must be approved by an owner or administrator for display in your public pages.  Go to Marketing / Testimonials to approve, deny or delete testimonials.



When a testimonial is submitted, an email will be sent to the service provider's email and business email address listed in the Settings / Configuration / Basic / Business Information.

The testimonial email templates can be personalized under Settings / Notifications / Email Templates.


  • Clients must be registered online users to submit testimonials
  • If a client submits a testimonial to you by email, you cannot add this to the system manually.  Please ask your client to submit their testimonial through the Appointments page in their online booking account.