Where can I find who canceled an appointment and when?
Posted by on 04 July 2012 08:30 AM

From the Search tab, locate the appointment by searching client name, Service, Service Provider and date range. The “Canceled By” column will display who canceled the appointment. Note, selecting the column headers will sort the information in ascending /descending order. Hovering over the name will display the date and time the cancelation occurred.

For more detailed information, you may also access the Audit Trail for canceled bookings from the Sales Report - Appointment Summary in the Reports tab.

  • In the report options, set the date range and Appt Status to “Canceled Appointments”. 
  • In the report details, select the date to access the Audit Trail.