There are many reasons the automated calendar syncing could fail, many of which are out of our control. Generally the issue can be fixed by resetting the calendar sync.

To do this you will need to disable the Google calendar sync in Click4Time, as well as delete the "Click4Time SP" calendar from your Google account. Once deleted, you will need to restart the calendar sync and give Google access again.

To access the Click4Time calendar sync options, go to Settings > Service Providers and click the "Calendar Sync" link to the far right of your name. This will take you to the calendar sync options for your profile. 

First Disable the Calendar Sync

Switch "Sync to Google Calendar" to No, then save the page.

Delete Click4Time Calendar in Google Next

Log in to your Google Calendar (https://calendar.google.com/) and go to Settings (gear in the upper right right corner), then select the "Click4Time - SP" calendar from "Settings for my calendars" list on the left side.

Restart Google Sync

Once you have removed the calendar in Google, you should return to Click4Time Sync settings to reconnect to Google. Switch "Sync to Google Calendar" to Yes, then save the page. You will be asked to confirm permissions for Click4Time to manage your Google calendar.  

If you are currently signed in to your Google account, you will be asked to allow Click4Time access to manage your Google calendar(s). We require your approval to access your Google calendar to Create/Delete your Service Provider calendar and to Add, Modify and Delete Click4Time appointments synced to your Google Calendar. You can view our Privacy Policy here.

If not already signed in to Google, you will be prompted to sign in. Sign into the Google account you wish to add Click4Time appointments to and select “Accept”.

Appointments will automatically sync.  It may take several seconds depending on the number of appointments being copied.  Once the sync is complete, go to your Google calendar, a new calendar called “Click4Time - SP” will have been added to your “My Calendars” list on the left side of the screen.

Choose “Calendar settings” to change the name of the calendar or adjust Google notification settings. The display of the calendar can be turned on/off by selecting the coloured square to the left of the calendar name.