Can clients reply to my notification emails?
Posted by Dino Bassanese on 03 December 2012 10:10 AM

Yes, client replies will be directed to the company email address listed in Settings / Configuration / Basic / Business Information. If you have a specific email address that you want replies to go to, add this address in Settings / Notifications / Client Notifications. You can also choose to suppress the display of this address in your notifications.


Service Providers can choose to receive their client’s replies by setting “Client Replies” to “Yes” in their profile under Settings / Service Providers / Schedules / Notifications.

Note: Adding a “Reply To” email address in Notifications / Client Notifications will override any Service Provider’s setting to receive client replies.