My client didn't get their email notification, why?
Posted by Dino Bassanese on 22 February 2016 10:08 AM

The email may be delayed in arriving to the inbox, or may have been considered junk/spam.  Your client should check the spam/junk folder before requesting a new email.  

If emails are being managed through another mail program such as Outlook or Thunderbird, and the email was considered junk by the originating email system (Yahoo, Hotmail, Gmail, company email etc.) it will most likely not be imported by that program.  Your client should log in to the webmail directly to check that spam folder and mark any Click4Time email as "Not Spam".   This should fix any deliverability issues.