Clients can be opted out of receiving emails from Click4Time in 2
ways. If they have opted out, you will see a warning under the
client's name in the appointment details "Client Opted Out of Emails":
1. By requesting we block their email address through...
If you are missing emails from your provider, the email may be delayed
in arriving to your inbox, or may have been considered junk/spam.
Please check the spam/junk folder before requesting a new email.
You can also follow this troubleshooter as starting...
Each Service Provider can choose to display their own logo in
appointment notification emails and receipts. This is useful if the
Service Provider operates as a sub contractor of the main business
account holder.
Go to Settings > Service Providers or Re...
There are 2 options available to allow others to be notified about
appointment bookings.
1. In the first option, you would simply add a person's name and email
to a client's "Additional Notifications" section. By adding a person
to the Additional Notifi...
Each Service Provider can be setup to receive sms messages in Settings
> Service Providers/Schedules. NOTE: There must be a Mobile Phone
number saved in the Provider's Profile for messages to be sent.
NOTE: All accounts include up to 500 SMS messages fo...
You can send your clients customized emails requesting they complete
testimonials. There are two options:
* Manually choose to send a request email right from the appointment
details screen by selecting the "Request Testimonial" button.
* Send aut...
Yes, client replies will be directed to the company email address
listed in Settings / Configuration / Basic / Business Information. If
you have a specific email address that you want replies to go to, add
this address in Settings / Notifications / Client...
The email may be delayed in arriving to the inbox, or may have been
considered junk/spam. Your client should check the spam/junk folder
before requesting a new email.
If emails are being managed through another mail program such as
Outlook or Thunderbir...
Go to Settings / Notifications / Additional Email Notifications,
choose "Add a Notification" under Additional Emails Notifications.
Select Confirmations to receive confirmations of all booked
appointments and TBA Appointments to receive TBA confirmations
...
If many of your clients live around the world in time zones different
than yours, you can set notification emails to display both your time
zone and theirs under Settings / Notifications / Client Notifications.
Note: If you allow clients to book without l...
The issue is how AOL interprets who the email is coming from and
therefore applies a block. Our system is configured to send all emails
(confirmations, cancellations, reminders) with the email address as
entered in Settings / Configuration / Basic / Busin...
Select the appointment in your company calendar and select "Resend
Confirmation" at the top of the appointment details screen.
Go to Settings / Notifications / Client Notifications and set "SMS
Reminders - Client" to YES. You can set up to three reminders using
time frames of months, days or hours ahead of an appointment. Your
clients are set to automatically accept reminders by ...
Go to the "Clients" tab, choose "Edit" and set the "Send Emails"
toggle to "No"..
Alternatively, select the client's name within the appointment details
screen from your company calendar to access the same settings.
Client SMS reminders can be activated in Settings / Notifications /
Client Notifications. Up to 3 reminders can be set for months, days or
hours ahead. NOTE: The reminder timing is the same for email and SMS
messages.
The mobile phone number must includ...
Click4Time allows you to create a public announcement that displays on
all pages of your client side booking calendar. You can manage this
message from SETTINGS > NOTIFICATIONS > ANNOUNCEMENTS. You must have
Owner or Administrator permissions to access th...
Both you and your client need to have the text messaging turned "ON"
for the client to receive a text message. Since some clients won't
want to accept text messages, email messages remain important.
All accounts include up to 500 SMS messages for free, ...
Yes, go to Settings / Notifications / Additional Email Notifications
to add additional email addresses. For mobile numbers go to Additional
SMS Notifications and set which notifications are to be sent.
All accounts include up to 500 SMS messages for fre...
Yes, activate text message reminder and set frequency on a per Service
Provider basis in Settings / Service Providers.
There may be a cost to your company if you exceed the free SMS limit.
All accounts include up to 500 SMS messages for free, addition...
Click4Time sends appointment related notification emails on behalf of
our customers, which are businesses that use our appointment booking
software to manage their schedule. Those emails are sent from the
booking system's email "notifications@click4time.c...
