FAQ : Subscriber > Notification Emails and SMS
Yes, go to Settings / Notifications / Additional Email Notifications to add additional email addresses. For mobile numbers go to Additional SMS Notifications and set which notifications are to be sent.
Both you and your client need to have the text messaging turned "ON" for the client to receive a text message. Since some clients won't want to accept text messages, email messages remain important. To activate SMS messaging the company must have a valid ...
10¢ per message is charged to you, the vendor for each confirmation, reminder and cancellation whether sent to the Client, Service Provider or the Receptionist. You can choose to send none or all of the SMS message types (confirmations, reminders, cancell...
Yes, this feature can be activated in Settings / Notifications / Client Notifications. Up to 3 reminders can be set for months, days or hours ahead. There is a cost to your company of 10¢ USD per message sent. There must be a valid credit card on file und...
The email may be delayed in arriving to the inbox, or may have been considered junk/spam. Your client should check the spam/junk folder before requesting a new email. If emails are being managed through another mail program such as Outlook or Thunderbir...
Go to Settings / Notifications / Client Notifications and set "SMS Reminders - Client" to YES. You can set up to three reminders using time frames of months, days or hours ahead of an appointment. Your clients are set to automatically accept reminders by ...
Go to the "Clients" tab, choose "Edit" and set the "Send Emails" toggle to "No".. Alternatively, select the client's name within the appointment details screen from your company calendar to access the same settings.
The issue is how AOL interprets who the email is coming from and therefore applies a block. Our system is configured to send all emails (confirmations, cancellations, reminders) with the email address as entered in Settings / Configuration / Basic / Busin...
Yes, client replies will be directed to the company email address listed in Settings / Configuration / Basic / Business Information. If you have a specific email address that you want replies to go to, add this address in Settings / Notifications / Client...
Go to Settings / Notifications / Additional Email Notifications, choose "Add a Notification" under Additional Emails Notifications. Select Confirmations to receive confirmations of all booked appointments and TBA Appointments to receive TBA confirmations ...
Select the appointment in your company calendar and select "Resend Confirmation" at the top of the appointment details screen.
If many of your clients live around the world in time zones different than yours, you can set notification emails to display both your time zone and theirs under Settings / Notifications / Client Notifications. Note: If you allow clients to book without l...
If the client is a registered online user, they can log in to book._Click4Time_.com [http://book.click4time.com] and opt back in under My Account. If the client is not a registered online user, please contact us at support@_Click4Time_.com or advise the c...
You can send your clients customized emails requesting they complete testimonials. There are two options: * Manually choose to send a request email right from the appointment details screen by selecting the "Request Testimonial" button. * Send aut...
If other family members or parties are to attend an appointment, you can add those email addresses when booking the appointment from your company calendar. Select the "Add" in the Additional Notifications section of the appointment booking screen. After a...
Yes, each Service Provider can be set to receive these text messages in Settings / Service Providers / Schedules. There is a cost to your company of 10¢ per message. There must be a valid credit card on file under My Account / Credit Card to activate SMS ...
Yes, go to Settings / Service Providers or Resources / Invoicing, choose the and select the "Browse" button under "Service Provider Logo". If no image is loaded here the company logo will be the default for emails and invoices.