FAQ : Subscriber > Notification Emails and SMS
Clients can be opted out of receiving emails from Click4Time 2 ways and you will see a warning under the client's name in the appointment details "Client Opted Out of Emails": 1. By requesting we block their email address through the Opt-Out form. The f...
If you are missing emails from your provider, the email may be delayed in arriving to your inbox, or may have been considered junk/spam. Please check the spam/junk folder before requesting a new email. You can also follow this troubleshooter as starting...
Each Service Provider can choose to display their own logo in appointment notification emails and receipts. This is useful if the Service Provider operates as a sub contractor of the main business account holder. Go to Settings > Service Providers or Re...
Each Service Provider can be setup to receive sms messages in Settings > Service Providers/Schedules. NOTE: There must be a Mobile Phone number saved in the Provider's Profile for messages to be sent. NOTE: Although sms messages are free, there must be ...
There are 2 options available to allow others to be notified about appointment bookings. 1. In the first option, you would simply add a person's name and email to a client's "Additional Notifications" section. By adding a person to the Additional Notifi...
You can send your clients customized emails requesting they complete testimonials. There are two options: * Manually choose to send a request email right from the appointment details screen by selecting the "Request Testimonial" button. * Send aut...
Yes, client replies will be directed to the company email address listed in Settings / Configuration / Basic / Business Information. If you have a specific email address that you want replies to go to, add this address in Settings / Notifications / Client...
The email may be delayed in arriving to the inbox, or may have been considered junk/spam. Your client should check the spam/junk folder before requesting a new email. If emails are being managed through another mail program such as Outlook or Thunderbir...
Go to Settings / Notifications / Additional Email Notifications, choose "Add a Notification" under Additional Emails Notifications. Select Confirmations to receive confirmations of all booked appointments and TBA Appointments to receive TBA confirmations ...
If many of your clients live around the world in time zones different than yours, you can set notification emails to display both your time zone and theirs under Settings / Notifications / Client Notifications. Note: If you allow clients to book without l...
The issue is how AOL interprets who the email is coming from and therefore applies a block. Our system is configured to send all emails (confirmations, cancellations, reminders) with the email address as entered in Settings / Configuration / Basic / Busin...
Select the appointment in your company calendar and select "Resend Confirmation" at the top of the appointment details screen.
Go to Settings / Notifications / Client Notifications and set "SMS Reminders - Client" to YES. You can set up to three reminders using time frames of months, days or hours ahead of an appointment. Your clients are set to automatically accept reminders by ...
Go to the "Clients" tab, choose "Edit" and set the "Send Emails" toggle to "No".. Alternatively, select the client's name within the appointment details screen from your company calendar to access the same settings.
Client SMS reminders can be activated in Settings / Notifications / Client Notifications. Up to 3 reminders can be set for months, days or hours ahead. NOTE: The reminder timing is the same for email and SMS messages. The mobile phone number must includ...
Both you and your client need to have the text messaging turned "ON" for the client to receive a text message. Since some clients won't want to accept text messages, email messages remain important. To activate SMS messaging the company must have a valid ...
Click4Time allows you to create a public announcement that displays on all pages of your client side booking calendar. You can manage this message from SETTINGS > NOTIFICATIONS > ANNOUNCEMENTS. You must have Owner or Administrator permissions to access th...
Yes, go to Settings / Notifications / Additional Email Notifications to add additional email addresses. For mobile numbers go to Additional SMS Notifications and set which notifications are to be sent.
Click4Time sends appointment related notification emails on behalf of our customers, which are businesses that use our appointment booking software to manage their schedule. Those emails are sent from the booking system's email "notifications@click4time.c...