FAQ : Subscriber > Errors and Troubleshooting
Clients can be opted out of receiving emails from Click4Time in 3 ways. * Unsubscribing (opting out) from the Unsubscribe link in the footer of any notification email. * Marking an email as Spam/Junk * Disabling messages from their online profile...
If you are missing emails from your provider, the email may be delayed in arriving to your inbox, or may have been considered junk/spam. Please check the spam/junk folder before requesting a new email. You can also follow this troubleshooter as a starti...
Click4Time was designed to be compatible with as many browsers and devices as possible and also meet modern security requirements that protect your data and your client's data. This means that older web browsers, prior to 2016 are not supported since they...
First check your client list to be sure you do not have a duplicate entry for the client with a different email address. Appointments are linked to the client account using the email address. If there is a duplicate entry, merge the records, being sure to...
Be sure you have set 'Allow Clients to Book Appointments Online' to 'Yes'. To change this setting, go to Settings / Configuration / Booking Calendar Settings / Client Booking Limits. Also double check that the Service Provider or Stand-Alone Resource's ...
There are many reasons the automated calendar syncing could fail, many of which are out of our control. Generally the issue can be fixed by resetting the calendar sync. To do this you will need to disable the Google calendar sync in Click4Time, as well ...
The email may be delayed in arriving to their inbox, or may have been considered junk/spam. Please advise your client to check the spam/junk folder before requesting. They can also follow this troubleshooter as a starting point https://support.click4tim...
Detailed instructions can be downloaded through the document link below this article.
The issue is how AOL interprets who the email is coming from and therefore applies a block. Our system is configured to send all emails (confirmations, cancellations, reminders) with the email address as entered in Settings / Configuration / Basic / Busin...
By default Safari blocks third party cookies, which are required to view reports. To correct the issue, in Safari, go to Preferences / Privacy and set "Block cookies" to "Never".
Each browser and printer will print differently. Ensure that your browser's Print Preview and printer dialog are set to a scale of 100%.
The issue is most likely your browser is zoomed in or out. To reset your browser's zoom, press ctrl + 0 (PC) or CMD + 0 (Mac). Alternatively, you will find the zoom options under "View" in most browsers' menu bar.
If you or your client is having difficulties logging in to Click4Time, please try clearing the browser's cookies first. Once you have cleared the cookies, try logging back into https://book.click4time.com [https://book.click4time.com]. Cookies are small...
If something doesn't seem to be working as expected, we first recommend clearing your browser cache, before contacting support. NOTE: For the best user experience, we highly recommend you use Firefox, Chrome, Safari or Edge browsers. We do not official...
Click4Time sends appointment related notification emails on behalf of our customers, which are businesses that use our appointment booking software to manage their schedule. Those emails are sent from the booking system's email "notifications@mailer.click...
If you can't find an answer in the FAQs or training videos [https://www.youtube.com/@click4timevideo [https://www.youtube.com/@click4timevideo]], email us at support@Click4Time.com. If the issue is impacting your ability to access your admin calendar or...
Your username is your email address. If you forget which one you used to register, email support@Click4Time.com. In order to request a password reset email, go to book.Click4Time.com and select the "Reset Your Password" link in the login form. Passwords...
We have descriptive narratives located throughout the system to help answer questions along the way. We also have a library of training articles and videos that can be found at https://click4time.com/training-guide [https://click4time.com/training-guide]....
You can access your calendar through any Internet enabled mobile device or you can tether you mobile device's data to your computer or other preferred device.